FAQ

About Planet Beyond

What is the adaptability of Planet Beyond?

In line with the sustainability of the brand mission, Planet Beyond wants to achieve maximum adaptability and versatility. You would only need to acquire one core tech functional piece to switch and adapt all future releases of our decor pieces.

What are the metals used for the creation of Planet Beyond Pieces?

We are using recycled metals from used and abandoned electronics and machines to resurrect them to finely crafted, beautiful pieces of design. We are taking the past trails of humans to deliver what our future is going to look like.

What's next for Planet Beyond?

We are only opening up the tip of an iceberg of Planet Beyond. Much more to come.

Warranty

12 months warranty from date of purchase. Kindly provide a copy of your receipt as well.


Shipping and Handling

How long will it take for me to receive my order?
Orders processed within Singapore will take 1-3 business days.

Can I return or exchange my products?
Planet Beyond offers refunds and exchanges on items returned within 30 days from the date you receive your package. We will not be able to offer you a refund or exchange after the 30 days. To be eligible for a return or exchange, your items must be unused and in the same condition that you received them. Items must also be returned with the order confirmation slip, and in their original packaging.

How do I complete a return?
Send an email to support@planetbeyond.sg with your order number, return reason, and return address. Drop the package off at our office or schedule a pickup.